Published by Nicolas Tierney
September 13, 2019
Three key factors greatly affect patient online ratings.
Three key factors greatly affect whether your patients leave positive or negative ratings after a “Brazilian Butt Lift”, liposuction, or other cosmetic surgery procedure:
1. The aesthetic outcome
2. A patient’s interactions with office staff
3. Their postoperative care and follow-ups
Most notably, recent data on the last factor shows that good postoperative care — even in the setting of unfavorable outcomes or complications — can minimize your chance of a negative review. In fact, more than 50% of patients who received good postoperative care left positive reviews despite facing complications. With around 80% of consumers trusting online ratings as much as recommendations from friends and family, you can’t afford anything but a positive online presence.
inCytes™ can help reduce your chances of getting negatives reviews by optimizing your postoperative care with an integrated patient pathway. By automatically sending follow-ups and attractive reports at regular intervals, inCytes lets your patients know they’re in good hands.
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